Frequently Asked Questions

Everything you need to know about your glow journey.

Are Glo Melanin products suitable for sensitive skin?

Yes, our formulas are specifically crafted with natural, gentle ingredients designed to nourish melanin-rich skin without causing irritation. We always recommend a patch test before full application.

How long does shipping take?

Orders are typically processed within 2-3 business days. Domestic shipping usually takes 5-7 business days, while international shipping can take 10-15 business days depending on your location.

Do you offer international shipping?

We currently ship to the United States, Canada, and the UK. We are working hard to expand our reach to more countries soon.

What is your return policy?

Due to the nature of our beauty and skincare products, we do not accept returns for used items. However, if your order arrives damaged or incorrect, please contact us within 48 hours for a replacement or refund.

How can I track my order?

Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your package's progress.

Are your products cruelty-free?

Absolutely. Glo Melanin is committed to ethical beauty; none of our products or ingredients are ever tested on animals.